Customer Feedback

What would you like to tell us? We are listening!

Here at PeoplePlus, we understand that customer service is extremely important. Get in touch with us today if you have had a recent experience with our services – good or bad. We make it our mission to respond to each and every request, so take a few minutes today to provide us with a few words on how your recent experience has been with PeoplePlus.

To lodge a formal complaint

1) Speak to your Case Manager about any difficulties or concerns you have at the moment. You may be able to resolve the issue with a brief chat.

2) If you don’t feel comfortable talking to your Case Manager, request to speak with the Branch Manager. Please note that these Managers may not be immediately available.

3) If you would like to lodge your complaint in writing, submit by completing the Customer Feedback Form available in our reception area and placing the form into our Customer Feedback Box also available in our reception area.

4) Alternatively, you can submit your complaint online by downloading our Customer Feedback Form here and emailing to feedback@peopleplusaustralia.com.au

We will address your concerns and offer a feedback solution which is fair and reasonable.

What if you are still not happy?

If you feel that you cannot talk to us about your concerns or issues in regards to your recent experience with us, you can contact:

Department of Jobs and Small Business National Customer Service Line

Phone: 1800 805 260 (free call from landlines) Email: nationalcustomerserviceline@jobs.gov.au

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